Grantham: 01476 361 118 Nottingham: 0115 895 8564
At Vertu Honda Bikes we strive for excellent customer service in all areas. I would like to hear of all your feedback whether you have had exceptional customer service or have felt we could have done better.
Our Mission Statement is:
In the event of a concern or feedback please do not hesitate to provide us with feedback using the contact forms which can be found on our dedicated customer services page. Alternatively please call our customer services on 0191 497 0404 or email email@example.com. Customer Services operate between 9am and 5pm Monday to Friday. We will aim to respond to your feedback within 48 hours, as measured by our manufacturer partners, and with over 1 million customers in the UK, I know the importance of making sure you are satisfied with our service every time.
We take these matters seriously.
Any concerns or complaints are logged and sent to the dealership management to review and seek to resolve. Before any concerns are “closed off”, each concern is reviewed either by myself, our Chief Financial Officer, Chief Operations Officer or Sales Director ( on a weekly rota) to make sure that we are learning from our mistakes and treating customers in line with our Values.
All positive feedback comes directly to me so I can pass to dealership management and recognise the success of their colleagues who have delivered great service.
Robert Forrester Chief Executive Officer. Vertu Motors plc
All concerns will be investigated and responded to initially by the selling dealership or other relevant team. If not resolved, your concern may then be escalated.
Our complaints handling process can be found here
We subscribe to the Motor Industry Code of Practice for Service and Repair and are members of the National Franchise Dealers Association. If we have been unable to resolve your complaint to your satisfaction you can contact:
The National Conciliation Service
2nd Floor, Chestnut Field House, Chestnut Field, Rugby, Warks, CV21 2PA
By Telephone : 01788 538317
Or via their website: www.nationalconciliationservice.co.uk
PO Box 44755, London, SW1X 7WU
By Telephone :- Motor Codes free phone consumer advice line on 0800 692 0825
Or via their website: adr.motorcodes.co.uk
Both bodies are Chartered Trading Standards Institute approved providers of alternative dispute resolution and we will respond to them if they contact us regarding your complaint.
If your concern relates to any product regulated by the Financial Conduct Authority, you will receive an initial acknowledgement and a final response within 8 weeks. Before the final response is issued our central team will investigate the issue alongside the selling dealership.
If we have not been able to resolve an FCA-regulated product complaint to your satisfaction, you may be able to refer it to the Financial Ombudsman Service. Further information is available on their website www.financial-ombudsman.org.uk
How do I go about book a test ride?
To book a test ride with us either CLICK HERE and enter your information and we will get you booked in or call 08452 66 99 00 where one of our Sales Advisors will help you find a suitable time and date for your test drive.
How do I find a Vertu Honda Bike dealership?
To find your nearest dealership, click on the find a dealership link on the top of this page and you will find all the information you need to find your nearest Vertu Honda Bikes Dealership.
Do you buy used bikes?
Yes we do. We will expertly value your Bike and give you an honest and fair price. We won't just offer you an electronic guide price; we will take all factors into account. If you are looking to sell your bike let us help. Call Jamie Halliday on 01476 576 111
Grantham Motor Company Limited. Company registration number: 04722957. VAT registration: 902737238 A subsidiary of Vertu Motors plc. Company registration number: 05984855. Registered office: Vertu Motors plc, Vertu House, Fifth Avenue Business Park, Team Valley, Gateshead, Tyne and Wear, NE11 0XA